Job Description
Join our dynamic team at NashTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to provide critical technical support to our growing Nashville client base. This role offers unparalleled growth opportunities, hands-on training, and a chance to launch your career in technology. If you're passionate about problem-solving and eager to learn, we want to hear from you!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain computer systems and network devices
- Create and update technical documentation and knowledge base articles
- Collaborate with senior engineers to resolve complex escalations
- Implement security protocols and maintain compliance standards
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; Bachelor's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent experience (a plus)
- Valid driver's license and reliable transportation
- Must be available for occasional after-hours support