Job Description
Join a Team That Values Growth & Innovation
We are seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Indianapolis, IN. If you are looking for a career that offers hands-on training and immediate opportunities for advancement, this is the perfect place to start. We offer a comprehensive onboarding program designed to get you up to speed and working effectively by the end of this week.
As part of our growing IT department, you will be the first point of contact for our employees, ensuring our technology infrastructure runs smoothly. We pride ourselves on a collaborative culture where your contributions matter and your career path is supported.
Responsibilities
- Troubleshoot Hardware & Software: Assist end-users with diagnosing and resolving technical issues related to laptops, printers, and operating systems.
- Technical Support: Provide exceptional customer service via phone, email, and in-person to resolve IT tickets efficiently.
- System Configuration: Install, configure, and deploy new hardware and software for employees across the Indianapolis office.
- Network Maintenance: Perform routine checks on network connectivity and assist in maintaining a secure IT environment.
- Documentation: Maintain accurate records of support tickets, issues, and resolutions in our ticketing system.
- Inventory Management: Assist in tracking and managing IT assets and inventory levels.
Qualifications
- Education: High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Technical Aptitude: Basic understanding of computer hardware and operating systems (Windows/macOS).
- Communication Skills: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: A logical, analytical approach to troubleshooting and resolving technical challenges.
- Availability: Ability to start immediately and commit to a full-time schedule.
- Enthusiasm: A genuine interest in technology and a desire to learn new skills in a fast-paced environment.