Job Description
Immediate Opening for Entry-Level IT Professionals in Sacramento! Join our dynamic team as a Junior IT Support Specialist and launch your career in technology. We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our growing client base. This is a unique opportunity to gain hands-on experience in network administration, system troubleshooting, and customer service within a fast-paced environment. If you're ready to start your tech journey with a company that invests in talent, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing system
- Document technical procedures and create user documentation
- Collaborate with senior engineers on complex network solutions
- Implement security protocols and system updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to troubleshoot hardware and software issues independently
- Valid California driver's license (for occasional on-site visits)