Job Description
Are you ready to launch your career in the technology sector? Innovate Cleveland Tech is a leading provider of digital solutions in the Midwest, and we are currently seeking a dedicated Entry Level IT Support Specialist to join our dynamic team.
We are looking for high-energy individuals who are eager to learn and grow. Whether you are a recent graduate or looking to pivot your career into IT, we offer a comprehensive training program to get you up to speed. This is a fantastic opportunity for someone ready to start immediately and build a long-term future in technology.
Why Join Us?
- Competitive entry-level salary and benefits package.
- On-the-job training and mentorship from senior engineers.
- Career growth opportunities within a fast-paced industry.
- Modern office environment in the heart of downtown Cleveland.
Responsibilities
- Provide exceptional technical support to internal employees via phone, email, and in-person troubleshooting.
- Install, configure, and maintain computer hardware, peripherals, and software applications.
- Monitor and respond to incoming support tickets and service requests in a timely manner.
- Collaborate with the IT team to identify and resolve network issues and security vulnerabilities.
- Assist in the deployment of new workstations and the migration of data systems.
- Document all technical procedures, issues, and resolutions in the helpdesk system.
Qualifications
- High school diploma or GED is required; Associate’s degree in Information Technology, Computer Science, or related field is a plus.
- No prior professional IT experience is necessary—we provide the training!
- Basic familiarity with Microsoft Office Suite and computer operating systems (Windows/macOS).
- Strong problem-solving skills with a keen attention to detail.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.