Job Description
We are seeking a motivated Part-Time Technical Support Specialist to join our dynamic team in Houston, TX. If you have a passion for technology and a desire to help others solve problems, we want to hear from you.
At NexTech Solutions, we believe in fostering a flexible work environment where our employees can thrive. This is an excellent opportunity for students or professionals looking for a supplementary income with immediate availability.
Responsibilities
- Provide expert troubleshooting assistance for hardware and software issues via phone and email.
- Diagnose and resolve network connectivity problems for internal and external clients.
- Document all technical support tickets and resolutions in our CRM system.
- Collaborate with the engineering team to identify recurring technical trends.
- Maintain a clean and organized workspace and equipment.
- Conduct basic system maintenance and software updates as directed.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology is a plus.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and manage multiple tasks efficiently.
- Previous experience in a helpdesk or customer service role is preferred.
- Must be available to work flexible hours, including weekends and evenings.