Job Description
Are you a problem-solver passionate about technology? Apex Tech Solutions is looking for a dedicated Part-Time Technical Support Specialist to join our dynamic team in Mesa, AZ. This is a fantastic opportunity to work in a fast-paced environment with a competitive hourly rate and flexible scheduling, starting immediately.
We are seeking a proactive individual who thrives in a collaborative setting and is committed to delivering exceptional service to our clients. If you have a knack for diagnosing issues and a desire to grow your career in IT, we want to hear from you.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for end-users, including printers, networks, and operating systems.
- Remote Support: Provide timely assistance via phone, email, and remote desktop tools.
- Documentation: Maintain accurate records of incidents, resolutions, and technical documentation.
- On-Site Assistance: Collaborate with the IT team to perform hardware upgrades, software installations, and asset management.
- Customer Service: Deliver a high level of customer service, ensuring client satisfaction and clear communication.
Qualifications
- Experience: 1+ years of experience in IT support, help desk, or a related technical field.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Proficient in Windows and macOS operating systems; knowledge of networking concepts is a plus.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Availability: Ability to work flexible hours, including weekends and holidays.
- Certifications: CompTIA A+ certification is preferred but not required.