Job Description
Join our dynamic team at TechSolutions NC as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced tech support environment. Start your new role this week! Enjoy competitive pay, flexible scheduling, and opportunities for skill development in a collaborative setting.
What We Offer:
- Immediate onboarding with paid training
- Health benefits for part-time employees
- Remote-friendly hybrid schedule (3 days office/2 days remote)
- Career advancement opportunities
Responsibilities
- Resolve technical inquiries via phone, email, and live chat
- Document cases in CRM systems with 98% accuracy
- Collaborate with Tier 2 engineers for complex escalations
- Conduct product demonstrations for enterprise clients
- Maintain 95% customer satisfaction score
- Support weekend on-call rotation (1 weekend/month)
- Train new team members on SOPs
Qualifications
- 1+ years customer service or technical support experience
- Proficiency with Zendesk and Salesforce platforms
- Strong troubleshooting skills for SaaS applications
- Excellent written and verbal communication
- Ability to work flexible hours including evenings/weekends
- CompTIA A+ or equivalent certification preferred
- High-speed internet access for remote work