Job Description
We are seeking motivated and ambitious individuals to join our expanding team in Detroit as an Entry Level IT Support Specialist. This is a fantastic opportunity for recent graduates or career changers looking to launch a career in technology with an immediate start date.
As a key member of our technical support team, you will be the first point of contact for internal staff, providing essential assistance to ensure our daily operations run smoothly. We pride ourselves on our culture of mentorship and provide comprehensive on-the-job training to help you succeed.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Assist with the onboarding process, including setting up new workstations and configuring email accounts.
- Maintain accurate records of technical issues and resolutions in the IT service ticketing system.
- Collaborate with senior IT staff to identify system bottlenecks and implement efficient solutions.
- Perform routine hardware inspections, inventory management, and asset tagging.
- Respond to help desk tickets in a timely and professional manner.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field preferred.
- Basic understanding of computer operating systems (Windows, macOS) and peripherals.
- Strong analytical and problem-solving skills with a logical approach to technical issues.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team environment.
- Valid driver's license and reliable transportation are recommended.