Job Description
Are you ready to kickstart your career in the technology sector?
TechSolutions Colorado is urgently hiring Entry Level IT Support Associates to join our dynamic team in Colorado Springs. We are seeking enthusiastic individuals who are eager to learn, grow, and support our clients with cutting-edge technology solutions.
In this role, you will be the first point of contact for technical inquiries, ensuring our clients receive top-tier service. We offer comprehensive training and a clear pathway for advancement for those who demonstrate dedication and skill.
Why Join Us?
- Competitive starting salary and annual performance bonuses.
- Full health, dental, and vision insurance from day one.
- Opportunity for rapid career advancement into Senior IT roles.
- Modern work environment with a collaborative team culture.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues in a timely manner.
- Assist in the setup, configuration, and maintenance of computer systems and peripherals.
- Maintain accurate records of incidents and resolutions in the ticketing system.
- Collaborate with senior staff to identify process improvements and learning opportunities.
- Deliver outstanding customer service to ensure high client satisfaction rates.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of computer operating systems (Windows, macOS) and internet applications.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- A valid driver’s license and willingness to travel to client sites (if applicable).
- Enthusiasm for technology and a commitment to learning new skills.