Job Description
Join our dynamic team at NexusTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring passionate individuals to kickstart their tech careers in Columbus's thriving innovation hub. This is your chance to gain hands-on experience with enterprise systems while supporting Fortune 500 clients. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative work environment designed for growth. Apply now to secure your spot in our next training cohort!
Responsibilities
- Provide first-tier technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document incidents, resolutions, and asset inventory in ServiceNow
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex system integrations
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (preferred but not required)
- Basic knowledge of Windows OS, Active Directory, and cloud platforms
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional client site visits