Job Description
Join TechNova Solutions' dynamic IT team immediately! We're seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base in Atlanta. This is your chance to launch your career in technology while working with cutting-edge systems in a collaborative environment. No experience? No problem—we provide comprehensive training and mentorship. Apply today and start your tech journey tomorrow!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide remote and on-site technical support to end-users
- Document IT procedures and maintain service logs
- Collaborate with senior engineers to resolve complex issues
- Assist with network security protocols and data backups
- Train staff on new technology implementations
- Monitor system performance and recommend improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to lift 20 lbs and work in varied environments
- Valid driver's license for occasional site visits
- CompTIA A+ certification (or willingness to obtain)