Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist! We're hiring immediately for motivated individuals ready to launch their tech careers in Raleigh's thriving innovation hub. This full-time role offers hands-on experience with cutting-edge systems while providing exceptional internal support to our growing organization. If you're passionate about technology and eager to learn, apply today to become part of our award-winning culture that values growth and innovation.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist employees with system troubleshooting and user account management
- Document IT procedures and maintain accurate incident logs
- Collaborate with senior IT staff on infrastructure projects
- Deploy and configure workstations and mobile devices
- Conduct routine system maintenance and security updates
- Train staff on new software implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service experience preferred
- CompTIA A+ certification or equivalent knowledge
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional site visits