Job Description
Join our dynamic team at InnovateTech Solutions and launch your career in technology! We're seeking motivated entry-level professionals to fill immediate IT Support Specialist roles across our Philadelphia headquarters. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry experts. No prior experience required—just a passion for technology and eagerness to learn. We offer comprehensive training, career growth opportunities, and a collaborative work environment that values innovation and teamwork.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist employees with troubleshooting desktops, laptops, and peripherals
- Install, configure, and maintain operating systems and applications
- Document support tickets and maintain accurate records in ITSM systems
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system maintenance and security updates
- Deliver exceptional customer service via phone, email, and in-person support
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- CompTIA A+ certification a plus but not required
- Valid Pennsylvania driver's license for occasional site visits