Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist in Austin! We're urgently seeking tech-savvy graduates to deploy cutting-edge solutions across our enterprise. Enjoy hands-on experience with enterprise systems, mentorship from senior engineers, and a clear career progression path. This is your chance to build foundational skills in a supportive environment while solving real-world challenges.
Responsibilities
- Provide Tier 1 technical support to 500+ employees via ticketing system
- Deploy and configure Windows/macOS workstations and peripherals
- Monitor network infrastructure using SolarWinds and ServiceNow
- Document SOPs and knowledge base articles for team scalability
- Collaborate with cloud migration projects (Azure/AWS)
- Execute endpoint security protocols and patch management
Qualifications
- Associate's degree in IT/Cybersecurity or equivalent experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Active Directory and Group Policy
- Basic scripting knowledge (PowerShell/Bash)
- Ability to troubleshoot hardware/software issues independently
- Strong documentation and communication skills