Job Description
Join our dynamic team at TechFlow Solutions Inc. as an Entry-Level IT Support Specialist and kickstart your career in Philadelphia's thriving tech scene! We're hiring immediately for motivated recent graduates and career changers eager to grow in a supportive environment. This hybrid role offers competitive compensation, comprehensive benefits, and hands-on experience with cutting-edge technologies. Don't miss this opportunity to build your professional foundation while making a tangible impact in our fast-paced organization.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage helpdesk tickets with SLA adherence and customer satisfaction focus
- Deploy and configure workstations, peripherals, and cloud services
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct user training sessions on new systems and tools
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and networking fundamentals
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work flexible hours including occasional weekends