Job Description
Join the Team at Nexus Digital Solutions!
We are currently seeking a dedicated Part-Time Technical Support Specialist to join our growing team in Boston, MA. This role is perfect for individuals looking for immediate work with a flexible schedule. You will play a crucial role in ensuring our clients have seamless access to our digital platforms.
Why Apply?
- Flexible Schedule: Work part-time hours that fit around your lifestyle.
- Immediate Start: We are hiring immediately.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
If you are a problem-solver with a passion for technology, we want to hear from you today.
Responsibilities
- Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Provide technical assistance via email, chat, and phone support channels.
- Document technical issues and resolutions in the company knowledge base.
- Assist with the installation, configuration, and maintenance of office equipment.
- Collaborate with the full-time IT team to identify trends and improve system performance.
- Conduct basic training sessions for new software installations.
Qualifications
- 1+ years of experience in technical support or a related IT field.
- Strong understanding of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to troubleshoot network connectivity and peripheral devices.
- Self-motivated with the ability to work independently.
- Reliable transportation to our Boston office.