Job Description
Join TechSolutions Inc. and launch your career in technology! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic Columbus team immediately. As a cornerstone of our IT department, you'll gain hands-on experience with cutting-edge systems while supporting our growing client base. We provide comprehensive training, mentorship, and a clear path for career advancement. If you're passionate about technology and eager to learn, this is your opportunity to grow with an industry leader.
Responsibilities
- Provide technical assistance via phone, email, and in-person support for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Troubleshoot network connectivity problems and basic security protocols
- Document IT processes and maintain accurate system documentation
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technology implementations
- Monitor system performance and report potential vulnerabilities
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service-oriented mindset
- Ability to work independently and in team environments
- CompTIA A+ certification a plus (not required)