Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist! This is your chance to launch your tech career in Charlotte's booming tech hub with immediate start dates. We're seeking passionate problem-solvers eager to provide exceptional technical support while growing alongside industry experts. Enjoy comprehensive training, mentorship programs, and opportunities for rapid advancement in a collaborative environment.
Our Charlotte office offers modern amenities, flexible work arrangements, and a culture that values innovation and work-life balance. Perfect for recent graduates or career changers ready to make their mark in the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage helpdesk ticketing system with SLA adherence
- Document technical procedures and knowledge base articles
- Collaborate with senior engineers on complex system issues
- Conduct user training on new technologies and processes
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service orientation with excellent communication skills
- Ability to troubleshoot hardware/software issues systematically
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional equipment transport