Job Description
Join TechSprint Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're urgently hiring motivated tech enthusiasts to provide critical infrastructure support for Fortune 500 clients across Georgia. This is your launchpad into a thriving career with comprehensive benefits, mentorship from industry veterans, and rapid growth opportunities.
Why TechSprint Solutions? Named Atlanta's 'Best Workplace for Tech Grads' 2023, we offer hybrid work flexibility, tuition reimbursement, and dedicated career development paths. Our 95% employee retention rate speaks to our commitment to nurturing talent.
Responsibilities
- Provide Tier 1-2 technical support for 500+ corporate users across Georgia
- Deploy and configure Windows 10/11 workstations and mobile devices
- Monitor and maintain network infrastructure (Cisco/Juniper switches)
- Document IT procedures using ServiceNow and SharePoint
- Collaborate with cybersecurity team on endpoint protection protocols
- Support cloud migrations to Azure and Office 365 environments
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associates degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or equivalent experience)
- Basic knowledge of Active Directory, DNS, and DHCP
- Familiarity with helpdesk ticketing systems (Zendesk/BMC Remedy)
- Strong troubleshooting methodology and documentation skills
- Valid Georgia driver's license for occasional client site visits
- Ability to lift 30lbs for equipment deployments