Job Description
Join Nashville's fastest-growing tech firm! We're urgently seeking motivated Entry-Level IT Support Specialists to join our dynamic team. This is your gateway to a thriving tech career in Music City with rapid growth potential. No experience? No problem – we provide comprehensive training! Work in a collaborative environment where your problem-solving skills shine while supporting Nashville's booming business community. Immediate start available!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for 200+ employees
- Diagnose and resolve hardware/software issues (Windows/macOS, Office 365)
- Manage helpdesk ticketing system and maintain documentation
- Deploy and configure new workstations and peripherals
- Assist with network connectivity and basic security protocols
- Collaborate with senior engineers on complex escalations
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software methodically
- Proficient with Microsoft Office and Google Workspace
- Valid driver's license and reliable transportation
- Flexibility to work occasional evenings/weekends
- Eagerness to learn new technologies quickly