Job Description
Are you looking for a career with unlimited growth potential in the vibrant city of Raleigh? InnovateTech Solutions is seeking ambitious, entry-level candidates to join our rapidly expanding Customer Support team. We pride ourselves on a culture of mentorship, innovation, and rapid career advancement.
As an Entry Level Customer Support Specialist, you will be the face of our brand, ensuring our clients receive world-class assistance. We provide comprehensive paid training, so no prior experience is necessary. If you are a self-starter with a passion for helping others and a desire to build a long-term career in the tech industry, we want to hear from you.
Responsibilities
- Client Communication: Deliver exceptional customer service via chat, email, and phone, resolving inquiries with speed and accuracy.
- Problem Solving: Analyze complex issues and provide clear, effective solutions to ensure client satisfaction.
- Training & Development: Participate in our intensive training program to master our product suite and internal tools.
- Documentation: Maintain accurate records of customer interactions and feedback to help improve our service protocols.
- Team Collaboration: Work closely with senior management and peers to achieve daily and weekly performance goals.
- CRM Management: Utilize our customer relationship management software to track client interactions and follow up on open tickets.
Qualifications
- Education: High school diploma or GED required; Associate's or Bachelor's degree is a plus.
- Communication: Superior verbal and written communication skills with a professional, friendly demeanor.
- Attitude: A hunger to learn, adapt quickly to new environments, and a proactive approach to problem-solving.
- Availability: Must be available to work flexible hours, including weekends and holidays as needed.
- Technical: Basic computer literacy and proficiency with web browsers and office software.
- Location: Must be willing to work from our Raleigh, NC office.