Job Description
Join our dynamic team at Peak Performance Solutions in Colorado Springs! We're seeking motivated individuals to provide exceptional customer support in a fast-paced environment. This immediate opening offers flexible scheduling and the opportunity to grow with a forward-thinking company. If you thrive in customer-facing roles and want to make an impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service
- Meet performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Valid Colorado driver's license (if local travel required)