Job Description
Are you looking for a flexible opportunity in the heart of Ohio? Columbus Retail & Tech Solutions is seeking a dedicated Part-Time Customer Experience Specialist to join our growing team.
We offer competitive pay, a dynamic work environment, and the chance to make a real impact on our clients' satisfaction. Whether you are a student or looking to supplement your income, this is the perfect fit for your schedule.
Why Join Us?
- Flexible scheduling to work around your life.
- Comprehensive training provided for all new hires.
- Opportunity for rapid advancement within the company.
Don't miss out on this chance to advance your career in Columbus!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer issues efficiently and professionally, ensuring high satisfaction ratings.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Maintain a clean and organized workspace, ensuring all documentation is up-to-date.
- Collaborate with the sales team to identify upsell opportunities.
- Perform data entry tasks with a high degree of accuracy and attention to detail.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or retail is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic computer navigation.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be available to work evenings and weekends.