Job Description
Are you a problem-solver with a passion for helping others? Charlotte Tech Solutions is looking for a dedicated Part-Time Customer Support Specialist to join our growing team in Charlotte, NC.
We offer a flexible schedule, competitive pay, and a remote-first culture that values your work-life balance. This is an immediate hire opportunity for those ready to start contributing to a dynamic team.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Resolve technical inquiries and troubleshoot common software issues.
- Manage customer accounts and update CRM databases accurately.
- Collaborate with the technical team to escalate complex issues.
- Maintain a high level of professionalism during all interactions.
Qualifications
- High school diploma or equivalent required.
- Previous customer support experience is a plus but not mandatory.
- Reliable high-speed internet connection.
- Strong written and verbal communication skills.
- Ability to work independently in a remote environment.