Job Description
Join our dynamic team at Tampa Bay Innovations as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to provide exceptional service to our growing client base. This immediate hire opportunity offers comprehensive training and career advancement in a fast-paced tech environment. Apply today to start your career in Tampa's thriving business district!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and resolve issues using our CRM system
- Collaborate with technical teams to escalate complex problems
- Contribute to process improvement initiatives
- Maintain accurate customer records and documentation
- Support product launches and promotional campaigns
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office suite
- Ability to work flexible hours including weekends
- Passion for technology and continuous learning
- Valid Florida driver's license (for occasional on-site duties)