Job Description
Immediate opening for energetic Customer Service Specialist in vibrant Nashville! Join our award-winning team at Nashville Connect Solutions, where we empower local businesses through innovative tech solutions. This part-time role offers flexible hours (20-25 hrs/week) and competitive pay with growth potential. Enjoy a modern downtown workspace with free parking and a collaborative culture that values your contributions.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve technical issues for small business clients
- Document interactions in CRM system with precision
- Collaborate with sales team to identify upsell opportunities
- Assist with onboarding new clients remotely
- Maintain detailed knowledge of service offerings
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce knowledge a plus)
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting aptitude
- Positive attitude with problem-solving mindset
- Availability for weekday/evening shifts