Job Description
Join our dynamic team at Pacific Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences in our Long Beach headquarters. This immediate opening offers flexible scheduling and a supportive environment where your skills make a real impact. Enjoy competitive pay, comprehensive training, and opportunities for growth within our rapidly expanding organization. Perfect for students, career changers, or professionals seeking work-life balance. Apply today to start your rewarding journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by identifying root causes and implementing effective solutions
- Maintain accurate customer records in our CRM system while ensuring data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to process improvement initiatives to enhance service quality
- Meet or exceed key performance metrics including response times and satisfaction scores
- Participate in ongoing training to stay updated on product knowledge and service protocols
Qualifications
- Minimum 6 months of customer service experience in a fast-paced environment
- Exceptional communication skills with fluency in English (bilingual Spanish a plus)
- Proficient in Microsoft Office Suite and customer service software (Zendesk/Salesforce experience preferred)
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask effectively while maintaining attention to detail
- Positive attitude and adaptability to changing priorities
- Available to work evenings and weekends (20-25 hours/week)
- High school diploma or equivalent required; college coursework a bonus