Job Description
Join our award-winning team at Nexus Solutions Group as a Part-Time Customer Service Specialist in Louisville's vibrant downtown. We're seeking energetic professionals to deliver exceptional client experiences while supporting our growing tech services division. This flexible role offers competitive pay, immediate start, and opportunities for advancement. Perfect for students, career changers, or those seeking supplemental income with schedule flexibility. Apply today and become part of Kentucky's most innovative service provider!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person channels
- Resolve technical inquiries and service-related issues with empathy and efficiency
- Maintain detailed client records in CRM systems with 100% accuracy
- Collaborate with technical teams to troubleshoot complex client needs
- Process transactions and documentation following company protocols
- Contribute to continuous improvement of service workflows
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and problem-solving abilities
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends (20-30 hrs/week)
- Positive attitude with strong teamwork orientation