Job Description
Join our dynamic team at Milwaukee Tech Solutions Inc. and launch your career in tech! We're urgently hiring motivated entry-level professionals to support our growing client base. This is your opportunity to gain hands-on experience in customer support, technical troubleshooting, and client relationship management. Our collaborative environment offers mentorship and rapid growth potential for ambitious individuals ready to make an impact in Milwaukee's thriving tech scene.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Troubleshoot technical issues and escalate complex problems
- Document interactions in CRM systems with precision
- Collaborate with senior team members on resolution strategies
- Contribute to knowledge base articles and training materials
- Monitor support tickets and maintain SLA compliance
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Proficient in Microsoft Office Suite and Google Workspace
- Strong problem-solving and communication skills
- Ability to multitask in fast-paced environments
- Basic technical aptitude (software, hardware, networking)
- Valid Wisconsin driver's license (if occasional client visits)
- Must be authorized to work in the United States