Job Description
Join our dynamic team at Tampa Bay Solutions Inc. as an Entry-Level Customer Support Specialist! We're immediately hiring motivated individuals to deliver exceptional service to our growing client base. This is your gateway to a rewarding career in customer relations with comprehensive training and growth opportunities. Enjoy a collaborative environment in downtown Tampa with competitive benefits and a focus on professional development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product concerns efficiently
- Document all interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Contribute to process improvement initiatives
- Meet performance metrics for response times and customer satisfaction
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Willingness to work flexible hours including weekends