Job Description
Immediate Hire: Join Our Dynamic Team in Omaha!
Omaha Connect Solutions is seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences. This role offers flexible scheduling, competitive pay, and growth opportunities in a fast-paced tech-support environment. Perfect for students, career changers, or those seeking supplemental income. Enjoy our modern downtown workspace with free parking and collaborative culture.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with technical teams to troubleshoot escalated issues
- Identify upsell opportunities and cross-reference product catalogs
- Participate in weekly training sessions to refine communication skills
- Contribute to team performance metrics (response time, resolution rate)
- Document feedback for product improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in high-volume setting
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital environment
- Flexible availability including evenings/weekends (20-25 hrs/week)
- Positive attitude with problem-solving mindset
- Basic tech troubleshooting aptitude