Job Description
Join our dynamic team at Tampa Bay Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences while supporting our growing operations. This immediate opening offers flexible scheduling and the opportunity to develop valuable professional skills in a collaborative environment. If you're passionate about helping others and thrive in fast-paced settings, apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve client issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales team to identify upsell opportunities
- Process transactions and ensure data accuracy
- Contribute to team performance metrics and service goals
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Basic knowledge of CRM systems (Salesforce a plus)
- Positive attitude with conflict resolution abilities