Job Description
Join our dynamic team at Nexus Solutions as a Part-Time Customer Service Representative and deliver exceptional support to our growing client base. We're seeking motivated individuals with a passion for problem-solving and customer satisfaction. This role offers flexible scheduling and immediate start for the right candidate. Enjoy competitive pay, comprehensive training, and a supportive work environment in Pittsburgh's vibrant downtown.
As a key member of our client experience team, you'll handle inquiries, resolve issues, and build lasting relationships. This position is perfect for students, professionals seeking flexible hours, or career changers looking to enter the customer service field. Apply today to start your career with us immediately!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and technical support issues efficiently
- Document interactions in CRM systems with accuracy
- Collaborate with technical teams for complex issue escalation
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
- Train on new products and services quarterly
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Basic knowledge of Microsoft Office Suite
- Flexible availability including evenings/weekends
- Positive attitude with customer-first mindset