Job Description
Join our dynamic team at Southwest Tech Solutions as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals in Albuquerque to deliver exceptional service to our growing client base. This is a fantastic opportunity to launch your career in tech support with comprehensive training and clear advancement paths. Our collaborative, fast-paced environment values fresh perspectives and offers competitive benefits including health insurance and professional development stipends.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Troubleshoot technical issues for enterprise clients using diagnostic tools
- Document all interactions in our CRM system with precision
- Collaborate with senior team members to resolve complex escalations
- Participate in bi-weekly training sessions to expand product knowledge
- Contribute to process improvement initiatives for support workflows
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- Basic proficiency with Microsoft Office Suite and web browsers
- Strong written and verbal communication skills
- Ability to work flexible shifts including weekends as needed
- Customer service experience (part-time/volunteer acceptable)
- Must pass background check and drug screening
- Valid driver's license for occasional client site visits