Job Description
Urgent Hiring: Entry-Level Customer Support Representative in Omaha, NE
Metro Connect Services is currently seeking dedicated individuals to join our growing team. We offer comprehensive training for those looking to start a career in customer service with no prior experience required.
In this role, you will serve as the first point of contact for our clients, ensuring a high level of satisfaction through effective communication and problem-solving. We value attitude and willingness to learn over experience.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers in navigating our products and services to find solutions to their needs.
- Document customer interactions and issues accurately in our CRM system.
- Collaborate with team members to resolve complex customer escalations.
- Maintain a positive and empathetic attitude during high-volume periods.
Qualifications
- High school diploma or GED is required.
- Must be 18 years of age or older.
- Strong computer literacy and basic typing skills.
- Excellent verbal and written communication skills.
- Reliable internet connection and a home office setup.
- Ability to work flexible hours, including weekends.