Job Description
Launch Your Career in Charlotte, NC Today!
We are an established industry leader looking for urgent, entry-level talent to join our Customer Support team. If you are a hard-working individual seeking a stable career path with competitive pay and benefits, we want to hear from you.
At Charlotte Tech Dynamics, we pride ourselves on our inclusive culture and commitment to employee growth. This is a fantastic opportunity for recent graduates or career changers to get their foot in the door of a Fortune 500 client relationship.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction scores.
- Provide product and service information to help customers make informed decisions.
- Log detailed and accurate notes regarding customer interactions in our CRM database.
- Collaborate with the support team to troubleshoot complex issues and share best practices.
- Meet daily performance targets for call handling and sales conversion where applicable.
- Participate in daily team huddles and training sessions to stay updated on product changes.
Qualifications
- High school diploma or GED required.
- Must be 18 years of age or older.
- Reliable high-speed internet connection and a quiet home office setup (remote/hybrid eligible).
- Strong verbal communication skills with the ability to speak clearly and concisely.
- A friendly, patient demeanor and a genuine desire to help others.
- Basic computer literacy and the ability to learn new software quickly.
- Ability to work full-time hours, including evenings and weekends as needed.