Job Description
We are currently seeking motivated and energetic individuals to join our growing team as Entry Level Customer Support Associates. This is an urgent hiring opportunity for those looking to launch a career in the technology and service industry. We provide comprehensive paid training and a clear pathway for advancement.
Why Join Us?
- Competitive starting pay ($18.00 - $24.00/hr)
- Full benefits package including medical, dental, and vision
- Paid training and mentorship programs
- Career growth opportunities within the company
- Modern office environment in the heart of Fresno
If you are a quick learner with great communication skills and are ready to start immediately, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints while maintaining a high level of customer satisfaction.
- Enter and update customer information accurately into our CRM systems.
- Assist in the training of new hires and participate in team meetings.
- Collaborate with cross-functional teams to improve service processes.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- No prior experience necessary; we provide full training.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to work flexible hours, including weekends and holidays if required.
- Valid driver's license and reliable transportation are preferred.