Job Description
Join Jacksonville's fastest-growing tech support team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to kickstart their careers in a dynamic, collaborative environment. No experience necessary—just a passion for helping others and a drive to learn. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Be part of a company that invests in your growth!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical inquiries and troubleshoot software issues
- Document cases accurately in CRM systems
- Collaborate with senior team members for complex resolutions
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving skills
- Basic computer proficiency and typing ability
- Positive attitude and customer-first mindset
- Ability to work flexible shifts (including weekends)
- Quick learner with adaptability to new tools
- Valid U.S. work authorization required
- No prior experience necessary—training provided