Job Description
Join our dynamic team at Nexus Retail Solutions as a Part-Time Customer Specialist! We're seeking energetic individuals to deliver exceptional service to our growing client base in Austin. This is a perfect opportunity for students, career changers, or anyone seeking flexible hours with competitive pay. Enjoy a modern, collaborative work environment with immediate availability for motivated candidates.
Why Work With Us?
- Flexible scheduling including evenings and weekends
- Comprehensive paid training program
- Clear path to advancement for high performers
- Employee discounts on partner services
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using our CRM system
- Process orders and manage inventory updates accurately
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed customer interaction records
- Participate in weekly performance coaching sessions
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities
- Available to work 20-25 hours/week (flexible shifts)
- Positive attitude with customer-first mindset