Job Description
Are you looking for a rewarding part-time opportunity in the heart of Philadelphia? Urban Solutions Inc. is currently hiring immediately for dedicated Customer Service Representatives. Join our dynamic team and enjoy flexible hours, competitive pay, and a supportive work environment.
We are looking for individuals who are eager to learn, communicate effectively, and provide top-tier support to our clients. This is a great opportunity to jumpstart your career in a stable and growing company.
We are looking for individuals who are eager to learn, communicate effectively, and provide top-tier support to our clients. This is a great opportunity to jumpstart your career in a stable and growing company.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email.
- Resolve customer issues with patience, empathy, and professionalism.
- Update customer account information accurately in our CRM database.
- Escalate complex issues to the senior support team when necessary.
- Collaborate with cross-functional teams to improve service quality.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to type at least 35 WPM.
- Proficient in using Microsoft Office Suite and CRM software.
- Reliable internet connection for remote or hybrid work options.