Job Description
Immediate Hire Opportunity in Virginia Beach! Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in a supportive, growth-oriented environment. No prior experience required – we provide comprehensive training to set you up for success. Coastal Solutions Group values fresh perspectives and offers competitive benefits, including health insurance and paid time off. Be part of a company that invests in its people and serves the vibrant Virginia Beach community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to ensure seamless customer experiences
- Identify opportunities to improve service delivery and customer satisfaction
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliability and punctuality with a customer-first mindset
- Must be authorized to work in the United States