Job Description
Join our dynamic team at Innovate Solutions Inc. as a Part-Time Customer Service Specialist in Raleigh, NC! We're seeking passionate individuals to deliver exceptional support to our growing client base. This immediate opening offers flexible scheduling (20-30 hours/week) with competitive pay and growth opportunities. Enjoy a modern workspace in downtown Raleigh with free parking and comprehensive training. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your rewarding journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues efficiently
- Update and maintain accurate customer records in CRM system
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed key performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
- Represent company brand with professionalism and empathy
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible hours (evenings/weekends required)
- Positive attitude and team player mentality
- Reliable transportation to downtown Raleigh location