Job Description
Join our dynamic team at Apex Retail Solutions as we expand our customer support operations in Charlotte! We're seeking enthusiastic individuals to deliver exceptional service while gaining valuable retail experience. This role offers flexible scheduling with immediate start dates and opportunities for growth within our rapidly expanding company. Enjoy a supportive environment with competitive pay and comprehensive training.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Collaborate with sales team to upsell products based on customer needs
- Document interactions accurately in our customer database
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or retail experience preferred
- Strong communication skills with clear articulation
- Ability to multitask in fast-paced environments
- Basic proficiency with Microsoft Office and CRM platforms
- Flexible availability including evenings and weekends
- Positive attitude with problem-solving mindset