Job Description
Join our dynamic team at Bluegrass Solutions Group as we expand our Louisville operations! We're seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences in our fast-paced environment. This immediate opportunity offers flexible scheduling (20-25 hrs/week) with competitive compensation and growth potential. Perfect for students, career changers, or those seeking supplemental income.
Our ideal candidates thrive in client-facing roles, possess strong problem-solving skills, and value teamwork. Enjoy a modern workspace with comprehensive training, performance incentives, and a supportive culture that celebrates achievement. Apply today and start your journey with Kentucky's leading service provider!
Responsibilities
- Handle high-volume inbound/outbound client communications via phone, email, and chat
- Resolve customer inquiries with empathy and efficiency while maintaining service standards
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue targets
- Participate in ongoing training to enhance product knowledge
- Monitor customer feedback trends and suggest process improvements
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with CRM software and MS Office suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and prioritize in dynamic settings
- Positive attitude with solution-oriented mindset
- Available for flexible shifts including evenings/weekends
- Strong attention to detail and accuracy in documentation