Job Description
Join our dynamic team immediately! Tampa Bay Innovations is urgently seeking motivated Entry-Level Customer Service Specialists to deliver exceptional client experiences. This is your launchpad into a rewarding career with growth opportunities in our rapidly expanding tech services firm. Enjoy comprehensive training, competitive benefits, and a vibrant downtown Tampa workplace.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in our case management platform
- Collaborate with senior team members to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Proficiency with Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Passion for technology and continuous learning
- Valid US work authorization