Job Description
Join our dynamic team at Innovate Solutions Group in Oklahoma City! We're urgently seeking motivated entry-level professionals to kickstart their careers in customer service. This full-time position offers comprehensive training, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to grow in the thriving Oklahoma City tech and service sectors.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using established protocols and CRM systems
- Document interactions accurately in our customer relationship management software
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing training to develop product knowledge and communication skills
- Meet daily performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and willingness to learn new technologies
- Must be authorized to work in the United States