Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our clients in the Virginia Beach area. This is a fantastic opportunity to launch your career in a fast-paced, rewarding environment with comprehensive training and growth opportunities. If you're passionate about helping others and eager to develop new skills, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently and document all interactions in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Process orders, returns, and exchanges accurately
- Identify opportunities to improve customer satisfaction processes
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service experience or relevant internship
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to our Virginia Beach office
- Must be available for flexible scheduling including weekends