Job Description
Immediate opening for motivated individuals with no experience! Join our dynamic team at TechFlow Solutions as an Entry-Level Customer Service Specialist. We provide comprehensive paid training and career growth opportunities. If you're a great communicator with a passion for helping others, this is your chance to launch a rewarding career in Raleigh's thriving tech hub.
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve customer inquiries using our CRM system and knowledge base
- Document interactions and update customer records accurately
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- No prior experience required – we train everyone!
- High school diploma or equivalent (college students welcome)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with basic computer applications
- Ability to work flexible hours including weekends
- Positive attitude and team-oriented mindset