Job Description
Join our dynamic team at Philadelphia Community Services and kickstart your career in customer support! We're urgently hiring motivated individuals with no prior experience for our entry-level positions. Enjoy comprehensive paid training, flexible scheduling, and opportunities for growth within our nonprofit organization. Perfect for recent graduates or career changers looking to build professional skills in a supportive environment.
Why Join Us?
- Immediate start date available
- Competitive hourly wages with weekly pay
- Free parking and public transit stipend
- Health benefits after 90 days
- Positive team culture with regular team-building events
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process transactions and update client information in CRM systems
- Resolve basic account issues and escalate complex cases appropriately
- Document interactions accurately in case management software
- Collaborate with team members to ensure seamless service delivery
- Participate in weekly training sessions to enhance product knowledge
- Maintain professional communication standards across all channels
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we provide full training!
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Problem-solving mindset and attention to detail
- Reliable internet access for remote work components
- Availability to work weekdays and occasional weekends
- Valid US work authorization (required)