Job Description
Join our dynamic team in Wichita as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our growing client base. This is your opportunity to launch a rewarding career in customer relations with comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a collaborative work environment in one of Kansas' most vibrant cities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and technical issues using CRM systems and knowledge bases
- Document interactions accurately in company databases for quality tracking
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 40+ WPM with high accuracy
- Problem-solving mindset and attention to detail
- Flexibility to work occasional weekends or holidays